Privacy Policy

Thank you for trusting and choosing Elidsa. We understand that in the digital age, personal privacy and information security are among the most important concerns for every user. When you visit our website, browse products, or communicate with us via email, we may collect and use certain information related to you. This Privacy Policy is intended to provide you with a clear and complete explanation of: what information we collect, why we collect it, how we use it, how we protect it, and what rights and choices you have in this regard.

We are committed to handling every user's personal information with care, respect, and responsibility. We do not engage in any unlawful sale or misuse of user data, nor do we use your personal information for any purpose not explicitly stated in this policy. Please take a few minutes to carefully read the following content to better understand our practices and commitments regarding privacy protection.

I. Types of Information We Collect

When you use the Elidsa website and related services, we may collect the following categories of information:

1. Information you actively provide
When you place an order, register an account (if applicable), subscribe to email notifications, or contact us via our official email address, you may provide us with the following information:

  • Name;

  • Email address;

  • Shipping address (including country/region, city, street, postal code, etc.);

  • Contact phone number;

  • Order-related information and payment details (payments are processed by third-party payment platforms; we do not directly store your bank card numbers or account passwords).

2. Information automatically collected
When you browse our website, our systems may automatically record certain information through standard technical means, including but not limited to:

  • Your IP address;

  • Browser type and version;

  • Operating system information;

  • Referral source and navigation path;

  • Access time and duration of stay;

  • Pages you viewed and products you clicked on.

This information is generally collected anonymously and is primarily used for analyzing website traffic, optimizing page performance, and improving user experience.

3. Email communication records
When you correspond with us via customer@elidsa.com, we retain relevant communication records, including your inquiries, our responses, and any subsequent follow-up exchanges. These records help us provide you with continuous, consistent service and enable us to quickly understand the context when you contact us again.

II. How We Use Your Information

The purpose of collecting user information at Elidsa is to provide, maintain, and improve our services. Specific uses include, but are not limited to:

  • Order processing: Using your name, address, contact information, etc., to complete order fulfillment, package shipping, and logistics tracking;

  • Communication and feedback: Using your email address to respond to your inquiries, send order confirmations, shipping notifications, and handle after-sales matters such as returns and exchanges;

  • Service optimization: Analyzing user browsing behavior and shopping preferences to help us refine product selection, adjust page layouts, and enhance website usability;

  • Security and risk control: Monitoring abnormal access patterns to prevent fraudulent transactions, malicious attacks, and other activities that may harm the website or user rights;

  • Legal compliance: Providing necessary information when required by laws and regulations or when lawfully requested by judicial or administrative authorities.

We do not use your personal information for any commercial purposes unrelated to what is stated in this policy. Without your explicit consent, we will not provide your information to any third party for their own marketing purposes.

III. How We Protect Your Information

Elidsa takes information security very seriously and employs a range of reasonable technical and managerial measures to protect your personal data from loss, theft, alteration, or unauthorized access by third parties:

  • Data transmission encryption: Our website uses industry-standard encryption technologies (such as SSL/TLS protocols) to protect sensitive information during transmission;

  • Access control: Only authorized personnel within the scope of their job responsibilities have access to users' personal information, and all access is subject to strict permission management and operational auditing;

  • Internal data management policies: We have established comprehensive data management procedures, regularly conduct system security assessments and inspections, and continuously improve protective measures;

  • Data minimization principle: We collect only the minimum amount of information necessary to fulfill specific services and securely dispose of or anonymize relevant information when it is no longer needed.

Although we have implemented the above reasonable measures, please understand that no data transmission or storage system can guarantee 100% security. When using internet services, you should also take necessary protective measures on your own, such as keeping your account information secure and using a safe network environment.

IV. Data Storage and Retention Periods

Your personal information will be stored on our secure servers, with reasonable retention periods determined based on the type of information and the purpose of use:

  • Order information: To satisfy fiscal compliance, after-sales inquiries, and legal requirements, order-related core information will be retained for no less than the period required by applicable laws and regulations after the order is completed;

  • Email communication records: We retain our email correspondence with you to maintain contextual continuity when you contact us again, thereby enhancing service consistency;

  • Browsing behavior data: Anonymously collected traffic statistics will be retained for a reasonable period based on analytical needs and will be processed or deleted in an irreversible manner after the retention period expires.

When your information is no longer needed for the above retention purposes or when legal requirements no longer mandate retention, we will take reasonable steps to securely delete or anonymize the relevant information.

V. How We Share, Transfer, and Disclose Your Information

Elidsa commits that we do not sell or rent your personal information under any circumstances. In the following specific situations, we may share or disclose your information with third parties, and such sharing shall be limited to the minimum scope necessary to achieve the respective purpose:

1. Service partners
To facilitate order delivery, we need to provide your name, address, and contact phone number to our partner logistics carriers. These partners are only authorized to use your information to the extent necessary to perform their services and are strictly bound by confidentiality obligations.

2. Payment service providers
Order payments are processed through third-party payment platforms. The account information involved during the payment process is handled by the payment platform in accordance with its own privacy policy; we do not directly access or store your complete payment account information.

3. Legal compliance requirements
When explicitly required by laws and regulations, or upon lawful requests from courts, government agencies, or law enforcement authorities with proper jurisdiction, we may disclose relevant personal information. We will use our best efforts to assess the legality of such requests to the extent permitted by law and will limit disclosure to the minimum required by applicable regulations.

4. Business transfers
In the event of a merger, acquisition, asset sale, or bankruptcy liquidation involving Elidsa or HONGKONG KATE LIMITED, your personal information may be transferred as part of the business assets. In such cases, we will notify you in advance via email or website announcement and ensure that the acquiring party continues to comply with the commitments set forth in this Privacy Policy.

VI. Your Rights and Choices

We respect your control over your personal information. Under applicable privacy laws and regulations, you have the following rights:

Access and correction
You have the right to request access to the personal information we hold about you by sending an email to our official address. If you find that the information is inaccurate or incomplete, you have the right to request corrections or supplements.

Deletion and withdrawal of consent
To the extent permitted by laws and regulations, you may request that we delete your personal information or withdraw your consent previously given for specific uses of your information. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Objection and restriction of processing
Under certain circumstances (such as when you have reasonable objections to our information processing methods), you have the right to request restrictions on or object to further processing of your personal information.

Right to lodge a complaint
If you believe that our processing of your personal information infringes upon your lawful rights and interests, you have the right to lodge a complaint with the relevant data protection supervisory authority.

To exercise any of the above rights, please contact us via our official email address at customer@elidsa.com. We will review and respond to your request within a reasonable time frame. To ensure information security, we may need to verify your identity before responding to your request.

VII. Cookies and Similar Technologies

To ensure smoother website functionality and enhance your browsing experience, we may use Cookies and other similar tracking technologies. Cookies are small text files stored on your device that record information such as your browsing preferences, shopping cart contents, and browsing behavior.

The Cookies we use can be broadly classified into the following categories:

  • Essential Cookies: Ensure basic website functions operate properly, such as page navigation and cart persistence. These do not require your consent;

  • Performance Cookies: Help us count visits, analyze user behavior, and thereby optimize website structure and content;

  • Functional Cookies: Record your preference settings, such as language selection or regional information, to provide a more personalized service.

You can manage or disable Cookies through your browser settings. However, please note that disabling certain essential Cookies may affect the normal functioning of some website features.

VIII. Third-Party Links

The Elidsa website may contain hyperlinks to other third-party websites (such as payment platforms, logistics tracking pages, etc.). These third-party websites have independent privacy policies and data protection practices that are unrelated to this Privacy Policy. When you click on these links and leave the Elidsa website, we assume no responsibility for the information processing practices on those third-party sites. We recommend that you carefully read the respective privacy policies of any third-party websites you visit.

IX. Privacy Protection for Minors

The products and services offered on the Elidsa website are intended for adult users. We do not knowingly collect personal information from minors. If you are a minor, please use this website under the supervision of a parent or guardian and ensure that you have obtained guardian consent before placing an order. If we inadvertently collect personal information from a minor, we will promptly delete it upon discovery. If you believe we may hold personal information of a minor, please notify us via our official email address.

X. Amendments to This Privacy Policy

As our business develops, laws and regulations change, or service content is adjusted, we may amend this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date. For substantive changes that affect user rights, we will notify you through website announcements or email communications.

We recommend that you periodically review this Privacy Policy to stay informed of our latest practices regarding privacy protection. Your continued use of the Elidsa website and related services after any amendments take effect shall constitute your acceptance of the revised Privacy Policy.

XI. Contact Us

At Elidsa, we always regard user trust as our most precious asset. We understand that a privacy policy is not just legal text but also a solemn commitment to you—a commitment to treat every piece of your information with honesty, transparency, and responsibility. If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any of the rights mentioned in the preceding sections, we sincerely welcome you to communicate with us via email. Every message you send will be carefully read, seriously addressed, and responded to with substantive feedback within a reasonable time frame.

Thank you for your trust in Elidsa. It is this trust that drives us to continually improve and provide you with safer, more reassuring services.

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