Shipping Policy

Thank you for choosing Elidsa for your everyday household essentials. We understand that after you place an order, your primary concerns are when the items will be dispatched, how they will be delivered, and how long you will need to wait. To provide you with a clear and complete understanding of the shipping process, we have established this Shipping Policy, detailing key information such as processing times, delivery estimates, shipping methods, and freight charges. Our goal is to make the logistics journey of every order transparent, traceable, and predictable, so that you are fully informed from checkout to delivery.

I. Processing Time

All orders are processed according to the following standards after successful submission and payment confirmation:

Business-day handling
Our order processing operates from Monday to Friday (excluding public holidays). Upon receiving your order and confirming payment, we typically hand over the goods to the logistics carrier within 1 to 3 business days. Please note that processing time does not include weekends or public holidays.

Order confirmation
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a tracking link. Please keep this email for future reference, so you can monitor the status of your shipment at any time.

Delay circumstances
During promotional events or peak order periods, processing times may be slightly extended. Should this occur, we will notify you in advance via email. In cases of force majeure (such as severe weather, natural disasters, carrier system failures, etc.) that cause shipping delays, we will also communicate with you promptly via email and coordinate with all relevant parties to expedite dispatch to the best of our ability. We treat every order with diligence and responsibility, but we kindly ask for your understanding that certain uncontrollable factors may affect processing times.

II. Delivery Time

Once the package leaves our warehouse, the actual delivery time depends on your geographic location and the selected shipping method. We offer delivery services to numerous countries and regions around the world. Estimated delivery times for major regions are as follows:

  • Asia (including Southeast Asia, East Asia, South Asia, and other major countries/regions): estimated delivery time of 5 to 12 business days

  • Europe: estimated delivery time of 7 to 15 business days

  • North America: estimated delivery time of 7 to 16 business days

  • Oceania: estimated delivery time of 8 to 16 business days

  • South America: estimated delivery time of 12 to 25 business days

  • Africa: estimated delivery time of 15 to 30 business days

  • Middle East and other regions: estimated delivery time of 10 to 22 business days

The above delivery times are estimates, calculated from the date the package is handed over to the logistics carrier. Actual delivery may vary depending on customs clearance efficiency at the destination, local postal service speed, flight schedules, weather conditions, and other factors. If your package has not arrived within the estimated timeframe, please contact us via our official email address, and we will assist you in tracking the shipment and following up as needed.

III. Shipping Methods

Elidsa has established long-term, stable partnerships with internationally recognized logistics carriers to ensure that your packages are delivered safely and reliably to destinations around the world. We flexibly select the most suitable shipping channels based on the delivery region, balancing speed and stability.

Standard International Shipping
For the vast majority of international orders, we default to Standard International Shipping. This service includes a full tracking number, allowing you to check the real-time location and status of your package through the carrier's official website or third-party tracking platforms.

Packaging standards
We place great importance on the integrity of goods during transit. All orders are carefully packed using materials that meet international shipping standards. For fragile or easily damaged household items, we add extra protective cushioning to minimize the risk of impact damage during transportation.

Customs clearance and duties
International shipping involves customs clearance procedures in the destination country or region. Please be aware that customs policies vary across different countries and regions. Some packages may be subject to random inspection or require additional clearance procedures upon entry. Elidsa will actively cooperate with carriers in providing necessary documentation, but the actual time required for customs clearance is determined by local customs authorities and is beyond our control. Any customs duties, import taxes, or other related fees that may arise at the destination shall be borne by the recipient. For specific rates and collection standards, please consult your local customs office.

IV. Shipping Rates

Elidsa offers free shipping to customers worldwide. Regardless of which country or region you are in, you will not be charged any base shipping fees when purchasing items from the Elidsa website.

Global Free Shipping
We adhere to a simple and transparent pricing principle. The listed prices of all products already include base international shipping costs. The total amount you see at checkout is the final price of the goods, with no additional shipping charges. Our global free shipping policy applies to all international orders without any minimum purchase threshold.

Currency for pricing
All product prices and shipping-related calculations on the Elidsa website are denominated in United States Dollars (USD) . When you browse products, add items to your cart, and proceed to checkout, all amounts are displayed in USD. If your payment method involves currency conversion, the specific exchange rate and applicable fees will be determined by your issuing bank or payment platform at the time of settlement.

V. Order Tracking

We understand that transparent logistics information is crucial to your shopping experience. That is why we provide full tracking services for every order:

  • In the shipping confirmation email, we include a unique tracking number;

  • You can use this number to check the real-time location of your package on the carrier's official website;

  • If you order multiple items and they are shipped in separate consignments, we will provide corresponding tracking numbers for each and notify you via email accordingly.

If you encounter any issues while tracking, such as no updates for an extended period or abnormal shipment status, please do not hesitate to contact us via our official email address. We will proactively communicate with the carrier to verify the situation and keep you informed of the latest developments.

VI. Shipping Address Guidelines

To ensure accurate delivery, please carefully review your shipping information when placing an order, including recipient name, detailed street address, city, state/province, postal code, country or region, and a valid contact phone number. Any package returns or delivery failures caused by incomplete, inaccurate, or incorrect recipient information shall be the responsibility of the purchaser, and any additional costs incurred shall be borne by the purchaser.

If you notice an error in your shipping address after placing an order, please contact us via our official email address as soon as possible. If the order has not yet been processed for shipping, we can assist in modifying the delivery address. If the order has already entered the shipping process, we will still do our best to coordinate, but we cannot guarantee that an address change will be successful.

VII. Undeliverable and Returned Packages

Packages may be returned to our warehouse by the carrier under the following circumstances:

  • The recipient fails to collect the package within the storage period or refuses delivery;

  • The delivery address is incorrect or incomplete, resulting in failed delivery;

  • Multiple delivery attempts are made but no one is available to receive the package, or the recipient cannot be reached.

For orders returned to us for the above reasons, we will notify you via email. If you still wish to receive the items, you may place a new order. If you prefer to cancel the order and request a refund, we will process the refund through your original payment channel upon receipt and inspection of the returned package at our warehouse. Please note that for delivery failures and returns caused by reasons not attributable to us, the round-trip shipping costs incurred will be deducted from the refund amount.

VIII. Scope of This Shipping Policy

This Shipping Policy applies to all orders placed through the Elidsa official website and shipped to addresses worldwide. We reserve the right to amend this Shipping Policy from time to time in accordance with actual operational circumstances and changes in our logistics partners' policies. Any revisions will be updated on this page promptly and will take effect upon publication. We recommend that you review the latest version of the Shipping Policy before placing an order to obtain the most accurate information.

At Elidsa, we always treat every customer with honesty and responsibility. From the moment you click "Place Order" to the safe arrival of your package, we value every step of the journey. We make this commitment: no concealment, no exaggeration, no perfunctory responses — only clear information and tangible actions, so that every shopping experience leaves you feeling assured and respected. Global free shipping is our sincere gesture to every customer far away — no matter where you are in the world, we are equally dedicated to delivering the everyday essentials you need steadily to your doorstep.

Brand Name: Elidsa
Website: www.elidsa.com
Email: customer@elidsa.com
Company Name: HONGKONG KATE LIMITED
Company Address: FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C ARGYLE STREET MONGKOK KL

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