Shipping Rates
giseabel offers a Standard Shipping method.
FREE STANDARD SHIPPING on orders over US$59.00+
(Except for India, Brazil, Dominica, French Polynesia, French Guiana, Maldives, Panama, Ecuador, Guadeloupe, Martinique, Reunion, Iraq, Palau, Turks and Caicos Islands, Seychelles , Mozambique, Mauritius, Trinidad and Tobago, Zambia, Côte d'Ivoire, they are not in the scope of delivery)
Delivery
Most orders will be shipped within 2 business days of being placed. The total processing time may be affected by the stock status of individual items, national holidays, etc.
*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time
Shipping times by some country and region are listed below.We will try to further improve the delivery times for all countries.
| Shipping Method | Country | Shipping Time |
| Standard Shipping | United States | 8-25 Days(business days) |
| Canada | 12-26 Days(business days) |
| United Kingdom | 12-26 Days(business days) |
| Italy | 12-26 Days(business days) |
Import Taxes and Duties:
Some countries/regions outside the United States have already charged a 10% tax at the time of checkout,and the courier company will no longer charge from customers. (such as UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia) Exept mentioned above countries,if others need to pay import taxes,customs duties and related customs fees for imports.These fees (if applicable)are determined and collected by the customs of the destination country.For more detailed information on charges,please contact your local customs directly.
HOW CAN I GET MY TRACK&TRACE CODE?
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
WILL MY PACKAGE BE DELIVERED TO MY HOUSE OR TO THE POST OFFICE FOR ME TO PICK IT UP?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
HOW DO I TRACK MY ORDER?
- For worldwide common tracking tool: https://parcelsapp.com/
WHY DO I HAVE TO PAY THE STANDARD SHIPPING COST FOR MY ORDER?
In general, the free standard shipping fee is only applicable to orders with a total value (after discount) over US$59.00. Otherwise, the corresponding shipping fee will need to be paid according to the order.
Any Query, Pls contact via E-mail: customer@giseabel.com , our customer service team will response ASAP.
How do I pay for my order using a credit\debit card?
You can pay for your order using any of the payment methods listed below. We take your security very seriously, so your information is safe with us. Please see below for the payment methods we accept.
Please note that giseabel does not collect your credit/debit card number or personal information when you make a payment. We take fraud very seriously, so all credit and debit card holders are subject to verification and authorization by us and the card issuer. To better protect our customers when using bank cards for online payments, we may use 3D security measures when you pay. Depending on your card issuer, you may be required to enter a password or receive a security code via email or phone, or your card issuer may require additional interaction from you, such as fingerprint, two-factor authentication, or similar methods based on authentication factors. For more information about authentication, please consult your card issuer.
My credit\debit card payment was declined, what should I do?
- Place your order again: If your payment was declined, you will need to place a new order. We cannot reinstate an order after a payment has been declined.
- Make the relevant checks: To make sure your order is not declined when you place a new order, we recommend that you check the following: 1. Check your card details to make sure the information is correct, such as the expiry date. 2. Make sure you enter the security code correctly - this is the three digit number on the back of your card.
- Your card issuer may have declined your payment - as they don't tell us why, it's best to check with them or contact your bank.
- If you have checked all of the above, try paying with another card or another payment method.
